Return Policy — Uniqe Trader
Return Policy — Uniqe Trader
Thank you for shopping at Uniqe Trader. We take pride in offering beautiful, handcrafted jewelry and want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help.
1. Eligibility for Returns
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Timeframe: You may initiate a return within 7 days of receiving your order.
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Condition:
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Item must be unused, unaltered, and in its original condition, including all packaging — jewelry pouches, boxes, tags, etc.
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For hygiene reasons, pierced items such as earrings must have intact sanitary seals and no signs of wear.
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2. Return Process
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Submit a Return Request
Contact us at our Contact Us page or email us at [Your Customer Support Email]. Include your order number and a brief note about the reason for the return. -
Receive Return Authorization
We'll review your request and respond within 2 business days with instructions and a Return Authorization Number (RAN). Please do not ship items without this number. -
Ship the Item
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Pack the item securely, including all original packaging.
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Clearly label the package with your RAN.
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Ship to the address we provide in the return confirmation.
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Inspection and Refund
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Once received, your item will be inspected.
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If everything’s in order, we'll issue a refund (minus any applicable shipping charges) within 3–5 business days to your original payment method.
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3. Shipping for Returns
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Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or we made an error.
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Recommended Shipping: We strongly recommend using a trackable shipping service and purchasing insurance for high-value orders.
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Refunds for Return Shipping: Original delivery fees are non-refundable, except when the return is due by our mistake or a defective product.
4. Exchanges & Store Credit
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Exchanges: If you’d like to exchange your item for another of equal value:
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Follow the return process.
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Once the first item is received and inspected, we’ll guide you on placing a new order for the correct item.
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Store Credit: In certain cases (e.g., limited-time collections), we may offer store credit instead of a refund—subject to policy and approval.
5. Defective or Damaged Items
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Immediate Notification Required: Please notify us within 3 days of delivery if your item arrives damaged or is defective.
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Proof: Provide photos and a description of the damage/defect.
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Resolution: We'll assess and, if approved, offer either:
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A replacement at no extra cost (subject to availability),
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Or a full refund including postage.
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6. Final Sale Items & Custom Orders
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Final Sale: Items marked as Final Sale, or ones sold during promotional or clearance periods, are not eligible for returns or exchanges.
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Custom or Bespoke Orders: Personalized or custom-made pieces are also final sale due to their tailored nature.
7. Refund Processing
Once approved:
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Refunds are issued to your original payment method.
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It may take 3–5 business days for the refund to reflect in your account, depending on your bank or credit provider.
8. Questions?
If anything’s unclear, feel free to reach out anytime via our Contact page. We're eager to ensure your shopping experience with us is smooth, satisfying, and always sparkle-worthy.
Thank You!